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Workdesk

Monitoring pravidlá

AreaMetricWindowThresholdSeverity
auth5xx rate on /api/auth/login5m> 2%P1
billing4xx+5xx rate on /api/billing/checkout10m> 8%P1
billing4xx+5xx rate on /api/billing/portal10m> 5%P2
api5xx across /api/*5m> 1.5%P1
dashboardp95 dashboard load time15m> 4.0sP2

Incident severity map (P1-P4)

SeverityDefinitionFirst responseCadenceOwner
P1Core business flow unavailable or severe revenue impact.60 minevery 4h until resolvedCTO / On-call engineer
P2Major degradation with workaround or partial outage.4h2x dailyTech lead + Support lead
P3Functional defect with low operational impact.1 business daydaily summaryProduct owner
P4Minor issue, UX or informational request.1 business dayas neededSupport owner

Machine-readable rules: /api/observability/rules · synthetic probes: /api/observability/probes